Q: Are you able to transfer pictures from a phone to this?
A: No. Our digital photo frames don't have Memory Capacity，so they only accept USB Driver and SD card.
Q: Can you hook this directly up to a computer and download pictures onto it? Or do you have to put photos on a USB drive or SD card?
A: No. Our digital photo frames don't have Memory Capacity，so they only accept USB Driver and SD card. It can't be connectted to a computer.
Q: Does this come with a memory card or do you have to purchase it separately? Does the frame itself have any storage?
A: No. Our digital photo frames don't have Memory Capacity. If you bought our digital photo frame, you can request a free USB driver. Just send email to mrqsupport@sina.com
Q: Which picture file formats does this frame accept? Which video file formats does this frame play?
A: Picture format: JPEG/PNG/BMP
Audio format: MP3/M4A/WMA/AC3/FLAC/WAV
Video format: MOV/MPEG/MPG/TS/MKV/M4V/FLV/AVI/VOB/MP4(All 720P video, and partial 1080P video)
Q: Does this take batteries? Or a charger? Or does it have to always be plugged in?
A: Our digital photo frames don't come with a battery. It have to always be plugged in.
Q: Does this take batteries? Or a charger? Or does it have to always be plugged in?
A: Our digital photo frames don't come with a battery. It have to always be plugged in.
Q: How do you play music on it with the scrolling photos?
A: You can open it in the setup menu.
Q: Is it possible to get one without the logo on the front?
A: Our digital frames had already updated in May. All digital photo frames don't come with a logo on the front side. Don't worry!
Q: Does this frame have a limit on the size of the USB drive?
A: Our digital frames support USB drive and SD Card up to 32G, SD Card formats should be FAT 16 or FAT 32.