The FAQ for MRQ digital photo frame (non-wif) Version
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Q: What are the resolutions for MRQ digital photo frame?
A: You can check the below information for MRQ digital photo frame? 7-inch: 800*480 8-inch: 1024*768 10-inch:1280*800 14-Inch: 1920*1080 15-Inch: 1920*1080
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Q: What other media formats can the Digital Photo Frame support?
A: The Digital Photo Frame will support Images formats: JPEGs/ JPEG/BMP taken from a digital camera. And support video formats: MP4/AVI/MOV/FLV/3GP/MPG/WMV/VOB The best image resolution in JPG format for the different size digital photo frames are as follow: 7-inch: 800*480 8-inch: 1024*768 10-inch:1280*800 14-Inch: 1920*1080 15-Inch: 1920*1080 10-Inch Wifi: 1280*800
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Q: Why my USB flash drive or SD/SDHC Card can’t be read by the device? It shows “no file”.
A: 1. Make sure that you are using a USB flash drive or SD/SDHC Card that is supported by the Digital Photo Frame which the maximum capacity should not exceed 32GB. 2. Check if a USB flash drive or SD/SDHC Card is inserted correctly. 3. Make sure the USB flash drive is 2.0, 3.SD Card formats should be FAT 16 or FAT 32 4. When you use the USB flash drive or SD/SDHC card, you should plug the USB device first and then plug the wall charger and turn on;
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Q: Why this digital photo frame has no internal storage?
A: As the internal storage will lower the speed when you display photos, it will conflict with outside service. So the digital photo frame doesn't build-in internal storage. You could use an SD memory card from the camera or copy these photos from PC onto a USB flash drive (max 32GB) to plug and play. PS: You can activate the warranty on official web site, and win a chance to get a free 2.0 16GB USB flash drive https://www.mrqdirect.com
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Q: Why I can’t get pics to auto-rotate?
A: Please kindly note that the portrait orientation of photos depends on the gravity sensing information of the original picture. Normally, it can auto-rotate photos that you take with your cell phone. But if you download a picture from a computer, or you already change the photos' specification, it may lose the gravity sensor. It is not the problem of the frame instead of the photo itself if your photos won't auto rotated, you could try to flip the photo on a computer and save it again, then put it on a frame to show it.
Q : Why can't the photo frame turn on?
A: Check whether the plug is inserted correctly. Make sure you already turn on the frame after plug the wall charger via the remote control or the on/off buttons of the digital photo frame on the back Contact our customer service via mrqsupport@sina.com if your problem still remains.
Q: Why there are bubbles on the screen?
A: Please note that there are two layers of protective film on the screen, please check the following picture. Please peel off the upper protective film after installation completed.
Q : Why do some pictures load faster than others?
A: Higher resolution pictures load slower. Using a lower resolution when taking pictures speeds loading time. Note: Some digital cameras save images into non-standard formats. Please refer to your camera’s operating manual for specifics.
Q: Why can't my pictures fit the screen or how can I resize the photos to fill in the screen? Why some kinds of photos will be enlarged without of shape viewing?
A: If the pictures are distorted when playing, please refer to Photo Display Ratio: Go to “Settings” - “General“ - “Display Mode“ -change the size from "Full Screen" to "Standard”.
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Q: My remote control doesn’t work?
A: Make sure when your remote control aimed at the Infrared receiver （the rectangular button in the front of digital photo frame)
Check the battery installed correctly?
After installing the battery correctly, check the buttons on the back of the digital photo frame can function normally or not? If the buttons can work, and remote control still without function, contact with us for a replacement of remote control
Q: How to set up display the photos with background music?
A: You can enter into setting pages to turn on the background music
Q: Is there a way to add a specific order to how the pictures are displayed?
A: Yes, there is repeat all, repeat one, play random for you to choose.
Q: Can you control how long each picture is displayed?
A: Yes, you can set up the display time as seconds, minutes or hours
Q: Is there a way to add a specific order to how the pictures are displayed?
A: Yes, there is repeat all, repeat one, play random for you to choose.
Q: How many photos will it show in the slideshow mode?
A: There are no limits to the photo quantity.
Please be noted that this digital photo frame supports up to 32GB USB or SD card.
Q: I have photos in several folders on an sd card. in what order will they be displayed? do the photo frame sort and display by folder then by picture
A: You can set the display orders in the settings, but it does not sort or display by folders, it is shown by file types.
Q: Will this frame display the photos in the order I have them on the memory card? Yes, or no?
A: in the settings, you can choose to have them display in the order on the memory card or to randomize the order